Crypto FAQ
Harness AI-powered analytics to uncover crypto insights and accelerate growth. Make data-driven decisions that deliver exceptional results.
Your security comes first. At Old Platinum, we use bank-grade encryption, two-factor authentication (2FA), and cold storage for digital assets. We adhere to strict financial regulations and undergo regular audits. Funds are insured against unauthorized access, so you can trade with confidence.
- Detailed guides and round-the-clock support
- Risk-free demo to practice using virtual funds
- Automated tools that handle the heavy lifting for you
- Start with as little as and learn as you trade!
Bank card withdrawals are usually processed within 1-3 business days in most regions. Crypto withdrawals to external wallets typically complete in under 30 minutes. Actual processing times may vary based on your bank and verification status.
We generate revenue through premium features and volume-based exchange partnerships, not user fees. There are no hidden fees - you will always see the exact transaction amount before confirming.
Yes! Old Platinum is available in most countries worldwide (98+ and growing). During registration, select your country to confirm availability and view local payment options. We adhere to all local regulations to keep your trading safe and compliant.
- AI-powered recommendations - Receive tailored coin suggestions aligned with your risk profile
- Ready-made portfolios - Curated bundles (e.g., "Starter Pack", "DeFi Bundle")
- Live market signals - Real-time buy and sell alerts for leading cryptocurrencies
Our support team is available 24/7 via live chat or email at info@testok8063.best. For urgent matters, our average response time is under 15 minutes.
-
Licensed Service
- Registered with [FinCEN, FCA, and CySEC]
- Routine audits by independent firms
-
Country-Specific Rules
- Automated geo-compliance: Our platform adapts to your country's regulations
- KYC verification required where legally mandated
-
Your Funds Are Secure
- Bank-grade security (the same protection as your online banking)
- 95% of assets are stored offline in cold storage
-
Traditional Payments
- Visa/Mastercard (2.9% fee)
- Bank transfers (SEPA or SWIFT - 0% fee)
- PayPal (instant processing)
-
Crypto Deposits
- Direct crypto transfers (BTC, ETH, USDT — 0% fee)
- QR code scanning for mobile wallets
Crypto Support
Customer Service & Assistance
For any inquiries, please reach out to our partner broker directly. If you don’t yet have an account with a trusted brokerage partner, let us know and we’ll help you get set up. If you encounter any issues with your trading partner’s support, contact us and we’ll work to resolve them.
Support Hours
Our customer support team is available around the clock, every day. In the unlikely event that immediate access isn’t available, rest assured our specialists will respond to your request as quickly as possible.
